We request certain information from you on our order form. To purchase from us, you must provide contact information (including name and shipping address) and financial information. This information is used for billing purposes and to fulfill your orders. If there is an issue with processing your order, we will use your contact information to get ahold of you. With a select few of our products (including VSO Bioact 5 Gallon), we must fulfill your order through our partner Solidscape, Inc. Soliscape Inc does not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order.