Account Support Representative

Location: Chesterfield, Missouri
Position Type: Full Time
Seniority Level: Entry Level, Associate

Due to the company’s growth, Swoosh Technologies is adding a motivated Account Support Representative to assist the territory sales and technical team with customer support. The ideal candidate will serve as the first line of contact for existing customers and will focus on customer retention, managing existing account relationships, and technical support requests.

Responsibilities:

  • Manage customer records while maintaining good customer relationships
  • Service inbound customer requests and address issues via phone, email, and chat in a timely manner
  • Keep case records in Salesforce (CRM) with details of inquiries, complaints, and comments prior to sending to Sales Director or Technical Director
  • Work with Finance Director to notify accounts of annual maintenance renewals
  • Implement marketing campaigns focused on customer retention with Marketing Director
  • Actively communicate with the technical team on any support requests from the customer
  • Respond to product inquiries that enhance customer’s current software
  • Receive inbound calls and place outbound calls to customers to provide information on products, training, services, and technical support

Knowledge, Skills and Abilities Required:

  • At least 1 year of sales, marketing, and/or customer service experience
  • Bachelor’s Degree in Business Administration, Communications, PR, or related field
  • Strong organizational, analytical, written and verbal communication skills
  • Adaptive to new situations and improve the customer experience in a fast-paced environment
  • Knowledge of Microsoft office systems (ie: Word, Excel, Outlook)
  • Experience in Salesforce CRM a plus, but not required

While your salary is the major component of your compensation, we also offer a competitive benefits package including:

  • 401k with Company Match
  • Healthcare and Dental insurance
  • Paid Time Off and Sick Days
  • Holiday Pay
  • Employee Referral Program
  • Employee Training Development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Swoosh Technologies is a reseller of Engineering software, and has a long legacy of working in the fields of aerospace, automotive, and machinery design to name a few. We leverage PLM solutions that help companies achieve business objectives of quality improvement, waste reduction, shorter cycle times and increased product innovation. Our team represents product design engineers, programmers, project managers, and software specialists who are recognized as experts in their field. If you enjoy a challenging environment working with a variety of clients in a multitude of industries, a career with Swoosh Technologies could be for you.

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